Blank favorites page for Pro App and Pro Web users who used Prop trading

Incident Report for Kraken

Resolved

This incident has been resolved. A fix has been released, and affected users should update to the latest version of the Kraken app. Favorites that were already removed can't be restored, so affected users will need to add them again. No other functionality was affected.

Posted Oct 16, 2026 - 15:31 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 15, 2026 - 20:22 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 15, 2026 - 13:42 UTC

Investigating

We are currently investigating an issue causing Blank favorites page to display for Pro App and Pro Web users who used Prop trading. No other functionality is affected.

Posted Oct 15, 2026 - 13:32 UTC

This incident affected: Kraken Pro App.